In order to more accurately reflect the value users get from the features and to make room for more great new features coming your way, we will officially roll out new plans on 1 June 2018.
These questions are applicable to existing subscribers.
1. What are the differences between old plans and new plans?
6 plans you will be seeing after 1 June 2018
Additional features in new plans
The above differences are confirmed whereas the finalized new plans structure will be revealed on 1 June 2018.
2. What happens to my subscription as I have paid for 1/ 2 or 3 years?
Your subscription (plan and expiry date) and the features you're subscribing to will remain unchanged. You do not need to pay extra, and we will not auto convert you to the new plans (We literally do not have the right to do so).
If you decide that the new plan features are more suitable for your business, you may adjust to the new plan any time after 1 June 2018. The calculation of plan fee will be shown before you click to proceed in your admin panel.
3. Can I still upgrade my plan from monthly to 1,2 or 3 years after 1 June 2018?
Yes, you can still upgrade your plan from monthly Basic, Plus or Premium to annual, biennial or triennial plans after 1 June 2018. You can also upgrade your Basic plan to Plus plan for example, as long as it is within the old plans. Also, you can change to the new plan after 1 June 2018 if you think the new plans are more suitable to your needs. Please be informed that once you have subscribed to the new plan, you will not be able to adjust to the old plans.
4. If change to new plan, how much do I need to pay?
The system will do the auto calculation and show the balance you need to top up when you change to the new plan. You can proceed to make payment if you agree with the balance you need to pay. New plans will only be seen on 1 June 2018.
5. Can I still downgrade from Premium/Plus to Basic plan?
Yes, you are able to adjust from Premium/Plus plan to Basic OR from a yearly plan to monthly plan (within Basic, Plus and Premium) as long as you are still within the old plans (however, we can’t assure to you that when will the old plans be terminated). Please be informed that once you have subscribed to the new plan, you will not be able to switch back to the old plans.
6. Are the old plans same as new plans?
No, they are different. The new plans have the different features grouping from the current plans. Kindly refer to 1. The official new plans details will be revealed on 1 June 2018.
7. Will my plan be auto updated to the new plan on 1 June 2018?
No, the new plans are different from the old plans. The new plans have the different features grouping from the current plans. Your plan features will remain unchanged unless you decided to adjust to the new plan. The official new plans details will be revealed on 1 June 2018.
8. How does the new plans affect me?
No worries, we want to keep you informed about the new plan structure change as a merchant. We will not charge you extra when the new plans is implemented on 1 June 2018. You're still locked in your current plan (Basic, Plus or Premium). The features that you have subscribed to will remain unchanged.