With order status, you will be able to track the status of each order and follow up accordingly.

 1.Unpaid

Unpaid will appear when you have payment gateway integration, and they have not completed their payment upon checkout. For this status, customer can go to "My account" and click into the order, there will be a "Pay" button for them to continue with the payment. Once payment is done, it will automatically change to Paid.


2.Paid

Paid is for orders that payment has been completed. An order can be changed to Paid manually or automatically by our system (only for Payment Gateway payment option with integration)

3.Pending

This status will only show for orders with offline payment method selected (eg. Bank Transfer, Cash on delivery etc). For Pending, there will not be a Pay button at your customer's order in "My Account". Manually added orders will show order status as Pending as well. And once payment is done and verified, you will have to manually change it to Paid by going to:

EasyStore Admin > Orders > Click the selected Order > Mark as Paid


4. Partially paid

Partially paid status means the customer didn't paid full amount. It can't be done by customer-end. You can mark a partially paid by 'mark as paid' and adjust the amount that customer paid.

Cancelled

You can cancel your order if your customer changed their mind after making the order. To cancel your order, you can go to:

EasyStore Admin > Orders > Click the selected Order > ❌Cancel 

Insert the reason cancel order, it will included in email to customer

Restock: EasyStore tracks inventory of product inventory. If '0' means no inventory will restock, '1' means 1 inventory will restock after this canceled order.

5. Unfulfilled

Unlike the other status above, unfulfilled is a status indicator for shipping fulfillment instead of payment. By default, once an order is made, it will show unfulfilled for the order as the product has not been shipped yet.

6. Fulfilled

Once you are ready to ship, click on Fulfill Item in your order and proceed accordingly to change the status.

Manual fulfill
Insert the information > Fulfill items

EasyParcel Malaysia

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