Customer Service & Management / 客户服务與管理

Guides on setting up apps for better customer service

18 articles in this collection
Written by Chin Hong, EasyStore, SookYan and 4 others

Contact your customer directly in customer page

Learn how to get in touch with your customers in a quick way

Written by HuiMing
Updated over a week ago

Additional column fields for customer account registration

Include additional columns for your customers to fill in when they register for an account on your website.

Written by Nick Ding
Updated over a week ago

Live chat

Setup Modern app - Reply livechat through Facebook Messenger

Install Modern app to enable Facebook Messenger chat box in your store

Written by EasyStore
Updated over a week ago

Chat button overlap

This article will guide you on how to separate the chat button on your website.

Written by HuiMing
Updated over a week ago

Tawk.to Live Chat

Set up Live Chat function on your web store using tawk.to

Written by Astrid Chen
Updated over a week ago

Drift Live Chat

Set up Live Chat function on your website using Drift

Written by Astrid Chen
Updated over a week ago

Install EasyChat

Written by SookYan
Updated over a week ago

Add WhatsApp chat button

Add a WhatsApp chat button to let your customers reach you instantly through their mobile number

Written by Astrid Chen
Updated over a week ago

Contact Form

Contact Form app

Allow your customer to get in touch with you easily

Written by SookYan
Updated over a week ago

Contact Form plus +

Install contact form plus to received survey or feedback from customers

Written by Eric Lian
Updated over a week ago

Manage customers

Select all customers with just a few click

Save your time by clicking all customers at once!

Written by HuiMing
Updated over a week ago

Add new customer

This guide will help you to add a customer manually into your store database.

Written by SookYan
Updated over a week ago

Add/remove customers to/from group in bulk

How to add/remove customers to/from group in bulk

Written by EasyStore
Updated over a week ago

Import customers

This guide will show you the way to import customers into your store.

Written by SookYan
Updated over a week ago

Prevent bots from signing up to your store

Learn how to enable reCAPTCHA in your customer registration page

Written by Astrid Chen
Updated over a week ago

中文版

如何安装：Facebook Comments

让您的客人能够使用Facebook帐号在您的商品页面留言

Written by Chin Hong
Updated over a week ago

安装EasyChat

透过EasyChat 让顾客以最短的时间即时联系到您

Written by Chin Hong
Updated over a week ago

如何在商品页面启用Wishlist 按纽

在您的商店制定一个收藏商品清单

Written by SookYan
Updated over a week ago