This article will guide you on how to change your domain IP Address to the latest IP Address. For your information, EasyStore will perform a service infrastructure upgrade to improve the reliability of your website with a new website security company. This upgrade will impact merchants who are using third-party domains such as Exabytes, NameCheap, GoDaddy, or Shinjiru, etc.

What does it mean by 3rd Party Domain?

3rd party domain is referring to those who purchased their domain from 3rd party domain service provider (eg: GoDaddy, Exabytes, Shinjiru, NameCheap etc), and are connecting the domain name to EasyStore via pointing the A Record (also known as IP Address).

Why do I need to perform this upgrade?

Improve Loading Speed of Your Online Store

Longer SSL Certificate Validity

DDoS Attack Protection

The new website security company is able to improve the page loading speed of your online store. It is said to be faster, more agile, and more secure.

When auto-renewal takes time, it will cause a delay on your website. In this way, you are putting your brand’s reputation and revenue at risk. With the new upgrade, the SSL certificate of your online store will be extended to a yearly basis.

The new website security company can help to protect against distributed denial of service (DDoS) attacks, therefore, preventing disruption and downtime of your website.

What do I need to do?

You will need to change your IP Address and add TXT Records for your domain. Kindly refer to the steps below:


Step 1 : Log in to your domain service provider dashboard and please proceed to the domain DNS Management where you can see the A, CNAME, TXT, NS, MX and other records as the screenshot below.

📌 Note:

  • Please be informed that this is an example only (The screenshot below is Exabytes' domain DNS interface).

  • Every domain service provider will be having a different interface

Step 2 : Change your A Record to our latest IP address [ 162.159.128.56 ]

Make sure that the domain DNS Record is pointed correctly for:

  • A Record - 162.159.128.56

  • CNAME - yourdomain.com (without www)

  • TXT Record - may refer to Step 3 onwards to obtain the TXT Records

📌 Note : Please be informed that every DNS provider format would be slightly different so please reach out to our gurus if you are unsure on which you should be pointing to via the in-app chatbox on the bottom right of your EasyStore admin panel!

Step 3 : Then go back to your EasyStore Admin Panel > Channels > Online Store > Domains and click on the Upgrade button

Step 4 : Select the domain that you wish to upgrade

Step 5 : Tick on the DigiCert Legal Repository box and Confirm

Step 6 : Copy the TXT Records given here and paste it on your domain service provider dashboard.

💡 Tips :

  • If you see the Time to Live (TTL) section on your domain service provider dashboard, please select the shortest TTL.

  • Don't know what is Time to Live (TTL). You can click here for more information.

Step 7 : Once you have completed all the steps, please click on the “Verify Domain” button to speed up the process.

You will see the status once the domain has been verified successfully

📌 Important Notes:

  • This upgrade will take around 30 minutes to 1 hour to take effect.

  • You are advised to perform this upgrade during the late night or when there is less traffic at your store.

When is the due date to upgrade?

You are advised to upgrade to the new IP Address before Thursday, October 14, 2021 11.00 PM KUL. After this date, the old IP Address may no longer be available and will be cut off fully on Friday, October 15, 2021 at 12:00 AM KUL.

We apologize for any inconvenience caused as this upgrade is mainly for better performance and to have a longer SSL certificate validity too! We hope to see that everything will go well with your online business 😄🙏

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