In this article:

  1. Difference between Free Trial and Free Plan?

  2. Free Plan most asked questions

The wait is over, we are excited to announce that we will be launching our Free Plan on 21st June 2021! What is Free Plan? Is it the same as Free Trial? How about my free trial then? Stay calm and here we will provide you with information that you want to know :)


1. Difference between Free Trial and Free Plan

Free Trial

(before 21 June 2021)

Free Plan (now)

Definition

A trial account that provides you with full access to EasyStore features for free that is valid for 14 days only.

A plan that allows you to utilize the features of EasyStore for free, without a time limit.


2. Free Plan most asked questions

1. Is EasyStore free?

Yes, you can use EasyStore for free! This Free Plan allows you to utilize the features of EasyStore for free, without a time limit and we do not have any fee on that.

If you have yet to register, we would suggest you sign up for an account to explore our platform through this link here: https://admin.easystore.co/signup and start your online business for FREE now with EasyStore!

2. If Free Plan is launched, what happen to my store if I'm still under Free Trial?

→ Your Free Trial account be converted to Free Plan but all the settings will still be remained.

For eg: You've enabled 3 sales channels, we will not remove any of them, however we will encourage you to upgrade your plan as you're not able to enable more sales channels.

For eg: You've added more than 100 products, we will not remove any of them, however we will encourage you to upgrade your plan as you're not able to add more new product.

3.Can I use Free Plan after my free trial is expired?

→ Yes, however kindly take note that as Free Trial is using Business plan feature, your settings in Free Trial might be eliminate in Free Plan.

4. What if my orders exceeded 1000 orders?

→ You will need to upgrade to either Lite, Standard or Business which support more than 1000 orders.

5. There are 5 sales channels in Free Plan and I need to choose 1, what if I want to switch from one to another, is it possible?

→ Yes, you can disable the sales channel and enable another one. Take note that you can only access to 1 sales channel.

6. Can Free Plan uses EasyStore Mobile App?

→ Yes, you can download and access to our EasyStore Mobile App.

7. Do I able to create promotion under Free Plan?

→ No, Free Plan does not support promotion tools.

8. What type of support provided for Free Plan?

→ We provide in app chat support, sorry to inform that there's no phone support or online meeting available for Free Plan users.

9. What if I wished to explore the features which available in Standard Plan?

→ You will need to upgrade to Standard plan and you can start with monthly subscription :)

10. What if I wanted to try Referral Marketing feature in Business Plan?

→ You will need to upgrade to Business plan and you can start with monthly subscription :)

11. Do I entitled for merchant exclusive?

→ No, Free Plan users are not entitled for our merchant exclusive including partner bonuses, partner campaigns or business events.

12. (Affiliate) If I share my affiliate link to my affiliates and they register for Free Plan, do I get commission when they upgrade later on?

→ Yes, take a look on our Affiliates Terms and Conditions here.

13. I wish to upgrade and may I know what is the cost?

If you wish to utilize more features that are available in EasyStore, you may subscribe to your preferred plan from our pricing page here

Related articles:

Top 10 FAQ about subscribing with EasyStore

Introduction & Summary of EasyStore

How EasyStore Benefit Your Business

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