In this article:

  1. Introduction

  2. Connect JANIO account to your store

  3. Fulfill order and send parcels using JANIO

📌 Before you begin :

1. Introduction

Here we have another logistic service for you that supports multiple delivery/shipping to Southeast Asia countries (Indonesia, Malaysia, Singapore, Philippines, Thailand).

If you wish to simplify your order fulfillment process, JANIO would definitely be one of your options here in EasyStore as JANIO supports single & bulk for order fulfillment and downloading the Airway bill (AWB).

Kindly click here to proceed to the official JANIO Asia website for more information. You can contact the JANIO team from the contact details below :


2. Connect JANIO account to your store

Step 1 : Go to EasyStore app > Search for JANIO Logistics and install the app

Step 2 : Login to your JANIO Logistic account and obtain the Secret Key

Step 3 : Fill in the required information> Select your Sender Location & Default Item Categories.

💡 Tips : Make sure you have added pickup location

Step 4 : Save.

Step 5 : Click on the Item Category and select the category for each of your products.


3. Fulfill order and send parcels using JANIO

Step 1 : Go to Orders > click into the order > Fulfill > JANIO Logistics

Step 2 : Kindly fill in your

  • Product Weight

  • Width, Height, Length

If you have already filled in the product weight, width, height and length when creating the product, you can skip this step.

Step 3 : Select Payment Shipments (Prepaid or COD)

Step 4 : Select Incoterm

  • Deliver Duty Paid (DDP) means that you need to pay for import duties and taxes in advance before the products are being shipped out. Your customer does not need to pay customs before they can receive the package

  • Deliver Duty Unpaid (DDU) means the import duties and taxes are not paid for prior to arriving in the destination country. You as the seller still pays for the costs related to shipping the goods. If you choose to ship with DDU, either you or your customer will end up having to pay for import duties and taxes when the item arrives at the destination country’s customs. May refer here for more information

Step 5 : Choose Service

📌 Note:

  • 404: Malaysia-Malaysia (customs clearance and last time) means the shipper needs to make sure that the shipment is not a prohibited item. You need to make sure that the orders/products follow the country’s laws before entering. The order/item that is being shipped out must have accurate labeling and proper documentation.

  • Further Reference: What’s involved in B2C Customs Clearance? and Customs Clearance in Southeast Asia: Guide for B2C E-commerce Business

  • JANIO supports both pickup & dropoff services. The merchant would not see the shipping charges as JANIO did not return the total charge data to EasyStore. Thus, merchants need to go to the JANIO dashboard to check the shipping charges.

Step 6 : Create fulfillment and you're done.

Did this answer your question?