Since some of us do not own an email address and prefer to use phone number over email. Therefore, we come out with a feature that allows your customers to register an account, login and reset password easily by using their phone number.

About this feature:

  • New customers can register an account at your website with phone number & email address would be optional.
  • Registered customers can login with phone number & choose which account to connect with (if have multiple accounts)
  • Customers are able to reset password with their phone number
  • Every register, login & reset password will receive a One-Time-Password (OTP) via SMS
  • You are able to add customers' phone number at your Admin Panel > Customers
  • This feature is included in EasyStore Business plan only

In this article:

  1. Enable customer phone number account
  2. Register an account with phone number
  3. Login with phone number
  4. Reset password with phone number

1. Enable customer phone number account

Go to Customers > Customers Settings

and enable customer phone number account > Save > Done

2. Register an account with phone number

Step 1 : For new customers that do not have an account, you may click the account icon on the top right

It will proceed you to login page > Click 'Create Account' > Fill in

  • First Name
  • Last Name
  • Email or Phone Number (select either one)
  • Password

Step 2 : Once every column is filled, click Create to proceed

Step 3 : Once clicked the'Create' button, it will direct you to the verification page and an One-Time-Password (OTP) will be sent to your phone number via SMS

Step 4 : Insert the One-Time-Password (OTP) > click Verify to verify the phone number

You will able to see your Order History, Available Credit & Account Details. It means you have successfully created an account with phone number!

Extra GIF image reference for create account with phone number:

3. Login with phone number

Step 1 : If you have created an account, you can login with Email or Phone Number > Key in password > Sign In

Step 2 : If you have multiple accounts, you may select an account to connect with your phone number > Connect

Once clicked Connect button, it will brings you to the 'My Account' page which means you have successfully login with phone number!

Extra GIF image reference for create account with phone number:

4. Reset password with phone number

Step 1 : If you couldn't remember your password, click 'Forgot your password?' > Enter phone number > Submit

Step 2 : It will direct you to the verification page and an One-Time-Password (OTP) will be sent to your phone number via SMS

Step 3 : Insert the One-Time-Password (OTP) > Click Verify

Step 4 : Enter new password for your account > Reset Password > Done

You have successfully reset your password ✓

Email & SMS Broadcast

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