In this article:

a. Create email profile

b. Create Browse Abandonment Email

c. Create Browse Abandonment Flow

Before you start:

  • Make sure you have installed OnVoard app in your EasyStore

  • Must connect your EasyStore account with OnVoard. Don't know how to connect? Click here

  • Make sure you have a registered account with OnVoard. If you do not have a OnVoard account yet, click here to register

  • For OnVoard pricing and plans, kindly refer to this page here


a. Create Email Profile

Step 1: Click Emails > Email Profiles > Add a Email Profile

Step 2: Fill in the details > Save. You will receive a verification email to ensure that you have access to the added email address.

📌 Note: Email must not be from free email providers. Only add emails from domains you control.

Step 3: Once email is created, copy down the email ID which will be used later inflow.


b. Create Browse Abandonment Email

Step 1: Click Email > Manage emails > Add email > Select 'Cart Abandonment (Multiple Products)' template

  • Cart Abandonment (Single Product) if you'd like to recommend single product

  • Cart Abandonment (Multiple Products) if you'd like to recommend multiple products

Step 2: Click Next and it will proceed you to the editor page

Step 3: Click Settings button on top > Scroll down at the Resources side and you will see 'Available Resources' > Add resources > Select 3 resources stated below:

  • Product

  • EasyStore Product

  • EasyStore Product Viewed

Step 4: Click Content > Click Items in your cart > Select 'Query Resources Records' on your left side. Proceed with Config > Resources > Select EasyStore Product Viewed > Submit

Step 5: Scroll down to 'Query Resource Record > Click 'Where' > Select 'Contact Email' > Click 'Select predicate' and select 'equals'

Step 6: Paste the email ID you have created earlier

Step 7: Select Activity Datetime [High to Low]

Step 8: Turn on Exclude Past Purchases > Submit


c. Create Browse Abandonment Flow

Step 1: Go to Flows > Playbooks > select Browse Abandonment playbook for EasyStore

Step 2: Scroll down and select Filter > Scroll to bottom of Logic on the right side > Look for Email Delivered (OnVoard) > Paste email ID

Step 3: Select Send Email > Go to Properties on the right side > Select email > Browse Abandonment > Submit

Now OnVoard will automatically recover and send abandonment checkout emails to your customers! If you need more help, you may contact support@onvoard.com

Related articles:

Integrate with OnVoard

Use OnVoard to send Checkout Abandonment Email

Use OnVoard to send Cart Abandonment Email
Collect Product Reviews with OnVoard
Display Product Reviews with OnVoard
Display Star Ratings for Products OnVoard

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