We all know how review and testimonial of existing customers can boost confidence of potential customers to your brand and product. They make people feel more comfortable making a purchase if they know that other people have made the same purchase for similar reasons and have been happy with their purchase. In EasyStore, there are few options you can use to enable product review and customer testimonial.
In this article:
Product Star Rating app
Product Rating app
Facebook Comments app
Testimonial slider section
1. Product Star Rating app
1.1 This app allows customers to rate your product by stars and comment on product. It can be installed in EasyStore app store.
1.2 Once installed, a Customer Reviews section will be auto enabled below product details in each product page
⚠️ To allow customer to rate on product, kindly take note on the few things stated below :
Merchant need to visit the star rating app setting page, the app will update automatically once visit.
Fulfillment status must be changed to "Delivered". May refer to the screenshot below
After 24 hours, an email with rating link will be sent to customer.
Customer will be able to rate the product in a new rating page.
Rating will display below product
Only logged in customers are able to review
If you want non-buyers to leave a review, you can untick the option
1.3 You can turn on / off the visibility of each review.
2. Product Rating app
2.1 This app allows customers to rate your product by smiley and comment on product. It can be installed in EasyStore app store.
2.2 Once installed, a Customer comments section will be auto enabled below product details in each product page.
📌 Note : Only logged in customers are able to rate and leave comment.
2.3 You can choose to hide individual comment too. Be noted that hidden comment can't be unhidden in this app.
3. Facebook Comments app
3.1 This app allows your customers to leave comment via Facebook. Refer this link for a full setup guide.
3.2 This is how the section looks like below product details. You can click on Moderation Tool to manage comments for this product.
3.3 Comments can be hidden / approved anytime.
4. Testimonial section
4.1 This function is available in Maker, Wave, Lucky, X-force, Candy and subsequent new themes.
4.2 To enable, go to Admin > Channels > Online Store > Themes and install one of the themes above > Customize > Layout > select Testimonial slider in one of the sections.
4.3 To upload testimonial, go to Customize > Testimonial slider. You can link the testimonial to it's original post for e.g. Facebook review.
4.4 You can do some customization for this section too.
Turn on Circular profile picture crop if you're using customer's profile picture. If you wish to show the full slider, turn this option off.