In this article:

  1. About Shopee

  2. Install and setup Shopee Malaysia app

  3. Sync products from EasyStore to Shopee

  4. Import products from Shopee to EasyStore

  5. Adjust Shopee selling price in EasyStore

  6. Fulfill Shopee orders in EasyStore and print shipping label

  7. Product Auto Bump [NEW!]

  8. Adding watermark to product image [NEW!]

  9. Display Shopee rating in Online store [NEW!]

  10. 📍Thing you should know

1. Introduction

Shopee is a Singaporean e-commerce platform headquartered under the Sea Group ( previously known as Garena ), which was founded in 2009 by Forrest Li. Shopee first launched in Singapore in 2015, and since expanded its reach to Malaysia, Thailand, Taiwan, Indonesia, Vietnam, the Philippines, and Brazil. It serves users in Southeast Asia and Taiwan to buy and sell products online. ( source: Wikipedia )


📌 Note : Before started, make sure you have signed up a seller account with Shopee Malaysia. If you do not have a seller account with Shopee yet, can proceed with the sign up here


2. Install and setup Shopee Malaysia app

Step 1 : Log in to your EasyStore’s Admin Panel > go to Shopee Malaysia app > Install this app.

Step 2 : Click on the Connect button to connect to your Shopee account.

Step 3 : Select "MY" as your market > fill in your Shopee registered email address and password > click Login to connect your Shopee seller account to your store.

Introduction of Shopee settings

1. Sync orders from Shopee Malaysia

When you enabled it, your orders from Shopee will be synced to your order management in EasyStore's admin panel. You may refer to Part 6 below to learn more about fulfilling Shopee orders from EasyStore.

2. Sync inventory only

When you enabled it, it will only sync your product's inventory and ignore all other product attributes.

3. Price used for product sync

Choose the product price you would like to sync to Shopee.

  • Price in EasyStore - Selling price in EasyStore

  • Compare at price in EasyStore - Original price

4. Set Shopee coins and vouchers sponsored by Shopee

Choose the display of Shopee coins and vouchers in each Shopee order.

  • As discount in EasyStore - Shown in discount

  • As payment method in EasyStore - Shown in history

📌 Note : When you choose "as payment method in EasyStore", the Shopee coins and vouchers will be shown as a transaction in the order's history.

5. When delete product in EasyStore

  • Do nothing in Shopee Malaysia - Your products in Shopee wouldn't get affected.

  • Set as inactive in Shopee Malaysia - Your products in Shopee will become unlisted but allow you to hide the product listing temporarily without losing its information.

  • Delete permanently in Shopee Malaysia - Your products in Shopee will be deleted permanently.

If you choose the third option under the Settings tab, the deleted product cannot be restored so please delete it wisely

Step 5 : Go to your Shopee Seller Centre and complete your Shipping Setting. Once it is done, it will be synced to EasyStore's admin panel.

📌 Note : "Enabled" or "Disabled" will follow your shipping setting in your Shopee Seller Centre. You may edit the fees for each product afterwards.

Step 6 : Once done, you may now start to sync products to your Shopee Seller Centre.


3. Sync products from EasyStore to Shopee

Step 1 : Go to EasyStore's Admin Panel > Products > click into the product > select More Actions > "Sync to Shopee Malaysia".

Or Go to EasyStore's Admin Panel > Products > click on the drop down button on the far right of the product > click Publish beside "Sync to Shopee Malaysia".

💡Tips: You can select the products and bulk sync your products to Lazada. Save your time by allowing you to edit and sync products at once from EasyStore.

Step 2 : Select Category in the Sync product detail page. Please make sure that you have selected the right category for your product as Shopee will banned if it is not assigned according. Get to know more from Shopee Listing Guidelines.

Step 3 : Fill up the other information > click Submit.

  • You can sync up to 8 images to Shopee

  • You can enable Pre-Order option

Step 4 : The product has been synced successfully to Shopee.

📌 Note : If you encounter any error for the synchronize process, you may go to Apps > Shopee Malaysia > Products tab > click on the pink Error button to see the details

OR you can now go to Product > Select product with error > Check out the sync status for all sales channels you enabled and the reason for the error on your right-hand side.

Step 5 : After successful sync, you can view your products in Shopee Seller Centre > My Products

📌Note:

  • Product attributes such as title, images, price, dimensions, etc. will be automatically synced to Shopee if any changes have been made in EasyStore.

  • However, the changes on product description will need manual resync. If the product description has been changed in EasyStore after successfully syncing, go to Channels > Shopee Malaysia > Search Product Name > Select > Resync > Fill in the detail (if any) > Submit.

  • Step : Go to EasyStore’s Admin Panel > channels > Shopee Malaysia > bulk select products > resync / delete

Here's a video for your reference:


4. Import products from Shopee to EasyStore

Step 1 : Go to EasyStore's Admin Panel> Apps > Shopee Malaysia > click Import products.

Step 2 : Select your import method > Tick the products that you would like to import > click Import products. We have 3 import methods:

  • Ignore - no action

  • Create new product - import this product from Shopee and create as a new product in EasyStore

  • Link to - import this product from Shopee and link it with an existing product in EasyStore

Here's a small tutorial for your reference:

Step 3 : Products have been imported successfully to your store.

Here's a video for your reference:


5. Adjust Shopee selling price in EasyStore

Step 1 : If you would like to have different selling price in Shopee than in EasyStore, you can directly adjust in EasyStore as well. Go to EasyStore's Admin Panel > Shopee > Products > click on the 0% under Shopee price.

Step 2 : Here you can choose to increase / decrease the selling price in Shopee by percentage (%) or amount (MYR) > click Update.

💡 Tips : Now you can choose to sync Price or Compared at Price to Shopee, refer back to Part 2.



6. Fulfill Shopee orders in EasyStore and print shipping label

Step 1 : If you have enabled Sync orders from Shopee MY in Part 2 (Step 4) above, when the synced products receive Shopee orders, these orders will be synced back to your store and automatically update product inventory.

Step 2 : You can fulfill this order in your EasyStore's admin panel as well. Click into order > Fulfill > Fulfill with Shopee.

Step 3 : Select DropOff or Pickup > Click DropOff or Confirm Pickup.

Step 4 : Once order is fulfilled successfully, you are recommended to go to your order > more actions > Print Shopee waybill.

📌Note:

  • The supported AWB paper size option contains A6, A5, and A4.

  • You are able to filter the orders with the shipping option (For Shopee Malaysia, Shopee Singapore & Shopee Taiwan only).


7. Product Auto Bump

What is Product Bump?

The "Bump" function allows you to improve your product's search ranking temporarily to increase the number of views and potential sales.

For more information about Bumping your products on search, click here .

  • Can bump up to 5 (max) products every 4 hours.

  • Will auto bump product again after 4 hours.


8. Adding watermark to product image

You are able to add/remove watermark to/from the selected products.

If added, the outcome will look like this in Shopee product page:

Step 1 : To do so, in your Shopee Malaysia settings, under "Product" > click on "More" > and select " Product Watermark"

Step 2 : You will then reach to the "Product Watermark" setting page.
This is the page where you can view your added watermarks / add a new product watermark.


To add, click on the top right "Add Product Watermark".

Step 3 :

  • Insert the title of this Product Watermark image (only for your own preference)

  • Select/upload the watermark image.

  • Save.

Step 4 : Once uploaded the watermark image, may go back to the "Product" section where you can see the list of your products.

  • To apply the watermark on the product images, "tick" the selected products > click "Apply Watermark".

  • To remove the watermark on the product images , "tick" the selected products > click "Remove Watermark".

Step 5 : If chose to "Apply Watermark", a pop up section will appear for you to select the watermark images > click "Apply".

Step 6 : Once clicked "Apply", there will be a notice on top to notify that the image is in process of being applied to your product image(s) on Shopee product page. Thus, you can also spot the product status as "Inqueue" .

Step 7 : Once the process is done, this is how the outcome looks like :

📌Important Notes :

  • Able to create max 10 watermarks only.

  • Currently only .png format is accepted for watermark image.

  • Make sure that the watermark background color is either transparent or white; or else the product image may get override.

  • Currently the watermark will only apply to the first image of the product.

  • Currently not able to adjust coordinate. Thus, if wish to push your business logo (for example) to the corner of the image, then may need to upload a watermark which the logo is already at the corner. For example like this :


9. Display Shopee rating in Online store

Step 1 : In your Shopee Malaysia settings, under Product > click on More > and select Product Rating

Step 2 : Enable the Display Shopee Malaysia product ratings on online store option

If enabled, the outcome will look like this on the Online store product page:

📌Important Notes :

  • Once enabled, this product rating is applied to all products that had been synced to Shopee. (This means there is no setting to choose which product wants to show the comment and which product doesn't want to show the comment)

  • Currently, all comments from Shopee will be shown, there is no setting to hide the specific comments.

  • Images and videos are not supported.


10. Things that you should know

1. Filter and multiple order search

Filter for Shopee order based on order's sync status was added. You can filter it by All, Active, InQueue, and Error.

Besides, you can search for multiple order by adding a comma ( , )

2. Shopee order details

You can check for the buyer payment method and income details for Shopee orders under channels > Shopee Malaysia > Orders > Search Shopee order number > Shopee order number

  • Buyer payment method:

  • Income details:

Related articles:
FAQs for Marketplaces

Introduction of Shopee

Sell on Lazada

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